Simple, Transparent Pricing
Start free and upgrade when you need more. No subscriptions, just a one-time payment.
Pro
One-time payment, lifetime access
Everything you need for your complete library
- Unlimited file processing (local)
- Multi-threaded downloads
- Full metadata tagging: date, GPS, captions
- Batch rename (with timestamp/GPS in filename)
- Smart error handling (retry expired URLs)
- Merge Overlay Images and Videos
Google Drive
DropboxPro + Cloud
One-time payment, lifetime access
Everything in Pro, plus stream your fixed files straight to Google Drive/Dropbox as they're processed — no need for 2x local storage.
- Everything in Pro
- Upload to Google Drive as files are fixed
- Upload to Dropbox as files are fixed
- Skip saving 2x copies on your hard drive
One-time payment. No subscription. Cloud Upload add-on ($7.99) available for existing Pro users from your dashboard.
Frequently Asked Questions
Why doesn't Snapchat include capture dates in exports?
Snapchat's export only provides the download date, not when the photo or video was originally captured. This causes all your memories to appear as if they were taken on the same day.
What about GPS coordinates?
Snapchat exports don't include any location data (latitude/longitude) in the files, even if the original memory had location tags. Our tool restores this from the JSON metadata.
Why do I have to download files individually?
Snapchat forces you to download each file one by one instead of providing a convenient zip file. Our tool helps you organize and fix all these individually downloaded files in bulk.
Will it upload my files?
No. Everything runs locally on your desktop. Your files never leave your device.
How do I get the Snapchat JSON?
From Snapchat > Memories > Export. You receive memories_history.json along with your media files.
Is it safe for large exports?
Yes. We process in chunks and you can resume if interrupted.
What are the system requirements?
FixMyExport requires macOS 12.0+ (Intel and Apple Silicon) or Windows 10 1809+ (version 1809 or later). The app is a desktop application and requires proper file system access.